Terms of Service

Last updated: September 10, 2026.

1. Who we are, and what these terms cover

This website is operated by Union Haul LLC (“Union Haul”, “we”, “us”), a limited liability company whose principal office is at 866 S Harbor Blvd, Anaheim, California 92805, registered with the Federal Motor Carrier Safety Administration under USDOT number 6317607 and MC docket 72606175 as a broker of property (except household goods).

By using this website or requesting a quote through it you agree to these terms. If you do not agree, please do not use the site. A booked shipment is additionally governed by the shipping agreement we send you before dispatch; where that agreement and these terms conflict, the shipping agreement governs the shipment.

2. Definitions

• Broker — a person or company that arranges transportation of property by an authorized motor carrier for compensation. That is what Union Haul is.
• Carrier — the motor carrier that physically transports the vehicle under its own FMCSA operating authority and its own insurance.
• Shipper — you, or whoever tenders the vehicle for transport.
• Bill of lading — the document signed at pickup and again at delivery that records the vehicle’s condition, and which forms the contract of carriage between you and the carrier.
• Quote — our written estimate of the total cost to arrange a specific move, separated into the carrier’s pay and Union Haul’s brokerage fee.
• Deposit — the portion of the quote payable to Union Haul once a carrier has been assigned.

3. We are a broker, not a motor carrier

This is the most important paragraph on the page. Union Haul arranges transportation. We do not transport vehicles ourselves. Every shipment we arrange is performed by an independent motor carrier operating under its own FMCSA authority, its own insurance, and its own contract with you, evidenced by the bill of lading signed at pickup.

Union Haul’s obligation is to arrange transportation with a carrier we have checked, and to manage that arrangement in good faith. Liability for loss of or damage to a vehicle in transit rests with the carrier and its cargo insurer.

4. Eligibility

You must be at least 18 years old and legally able to enter into a contract to request a quote or book a shipment. If you are booking on behalf of a company, you confirm you are authorized to bind it. You must be the owner of the vehicle or authorized by the owner to arrange its transport.

5. Quotes

A quote is an estimate based on carrier market rates at the time it is issued and on the information you provide. It becomes binding only when you accept it and we confirm a carrier assignment in writing. Quotes are valid for the period stated on them; if none is stated, treat a quote as indicative for seven days, because the underlying carrier market moves.

A quote may be revised where the information given proves inaccurate — a vehicle described as running that does not run, undisclosed modifications that change the trailer space required, or a pickup or delivery point materially different from the one quoted. Where a revision is necessary we will explain why, in writing, before anything is dispatched. You may decline a revised quote and cancel at no cost.

6. Your responsibilities

• Give accurate information about the vehicle, its condition, and both addresses.
• Have the vehicle available and accessible during the agreed pickup window.
• Ensure you, or an adult you authorize, is present at pickup and delivery to inspect the vehicle and sign the bill of lading.
• Remove personal belongings, toll tags, and loose or aftermarket exterior parts beforehand.
• Ensure the vehicle carries no more than a quarter tank of fuel, and no hazardous, illegal, or prohibited items.
• Pay the deposit to Union Haul as agreed, and the balance to the carrier at delivery.

7. Acceptable use of this website

You agree not to:

• Submit false, misleading, or fraudulent information through any form on this site.
• Use the site to arrange transport of stolen vehicles, or of anything you are not lawfully entitled to ship.
• Scrape, harvest, or systematically extract content or contact details from the site.
• Attempt to gain unauthorized access to the site or any system connected to it, or interfere with its operation.
• Use the site to send unsolicited commercial messages to us or to anyone reachable through it.
• Copy, reproduce, or republish the site’s content, design, or copy without our written permission.

8. Text messages (SMS) and calls

If you give us a mobile phone number on a quote form, in reply to a message, or verbally, you consent to receive SMS text messages and phone calls from Union Haul LLC about your quote and any resulting shipment — things like a price update, a dispatch confirmation, a driver ETA, an arrival note, or a pickup confirmation.

Message frequency varies by shipment and typically runs from 4 to 10 messages between quote and delivery. Message and data rates from your mobile carrier may apply. Reply STOP at any time to opt out of further SMS from us, or HELP for help; you may also tell us by phone or email and we will remove your number the same day. Opting out of SMS does not affect the shipment itself — we will still reach you by email or phone call.

Union Haul does not sell, rent, share, or otherwise transfer mobile phone numbers or SMS opt-in consent to any third parties or affiliates for their marketing or promotional purposes. The only party we share a shipper’s contact details with is the motor carrier assigned to the shipment, and only as needed to arrange pickup and delivery. Our full data-handling commitments are set out in our privacy policy.

9. Payment and cancellation

Nothing is payable when you request or receive a quote. Once you accept a quote and a carrier is assigned, a deposit becomes payable to Union Haul and the balance becomes payable to the carrier at delivery. This website does not process card payments and you should never send card or bank details through a form on it. We will never ask you to pay by wire transfer or gift card.

You may cancel at no charge at any time before a carrier is assigned. After assignment, the cancellation terms are those of the assigned carrier, which we will set out to you in writing at the point of dispatch.

10. Claims

Damage claims are made against the carrier’s cargo insurance and must be supported by the bill of lading. Damage must be recorded on the bill of lading at delivery, before you sign. Union Haul will help you prepare and pursue a claim, but is not the insurer and does not adjudicate claims.

11. Disclaimer of warranties

This website and its content are provided “as is” and “as available”, without warranties of any kind, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement. Transit times, pricing factors, and process descriptions on this site are typical ranges rather than guarantees. City, ZIP code, and vehicle suggestions in the quote form come from third-party lookup services and may be incomplete or inaccurate — please check them. We do not warrant that the site will be uninterrupted or error-free.

Nothing in this section limits Union Haul’s obligations under the shipping agreement for a booked shipment, or excludes any liability that cannot lawfully be excluded.

12. Limitation of liability

To the fullest extent permitted by law, Union Haul’s liability arising from any shipment it arranges is limited to the brokerage fee paid to Union Haul for that shipment. Union Haul is not liable for indirect, incidental, special, or consequential losses, including loss of use, rental or storage costs, missed appointments, or lost profits.

13. Indemnification

You agree to indemnify and hold Union Haul harmless from claims, losses, and reasonable legal costs arising from information you gave us that proves materially inaccurate, from your breach of these terms, from items left in the vehicle, or from your lack of authority to tender the vehicle for transport.

14. Force majeure

Neither Union Haul nor a carrier is liable for delay or failure to perform caused by events outside reasonable control: severe weather, road or port closures, natural disaster, fire, accident, strike, civil unrest, acts of government, or mechanical failure. Where such an event occurs we will tell you promptly and work with you on a revised plan.

15. Refusal and termination of service

We may decline a quote request or cancel an arrangement, before dispatch, where we reasonably believe the information given is false, the shipment would be unlawful, payment terms have not been met, or the request falls outside what we can safely arrange. Where we cancel and you have paid a deposit for a shipment we have not dispatched, we refund it.

16. Intellectual property

The Union Haul name, the Union Haul logo and wordmark, the design of this site, and its written content are the property of Union Haul LLC and are protected by copyright and trademark law. You may not reproduce, republish, or adapt them without our written permission. You may of course link to any page on this site.

17. Third-party links and services

This site may link to external resources such as the FMCSA SAFER system, and uses third-party lookup services to suggest places and vehicle details in the quote form. We do not control those services and are not responsible for their content, availability, or privacy practices.

18. Dispute resolution

If something goes wrong, tell us first. Contact us at info@unionhaulllc.com, (442) 259-3353 with the details and we will work with you in good faith for at least thirty days to resolve it directly. Most problems in this industry are solved by a phone call and a photograph.

If a dispute cannot be resolved that way, it will be brought in the state or federal courts located in Orange County, California, and each party consents to the jurisdiction of those courts. Nothing here prevents either party from seeking relief in a small claims court where the claim qualifies.

19. Governing law

These terms are governed by the laws of the State of California, without regard to conflict of laws principles, and by applicable federal transportation law, including 49 U.S.C. and the regulations of the Federal Motor Carrier Safety Administration.

20. Changes to these terms

We may update these terms. The date at the top of this page changes when we do, and the version in force at the time you request a quote is the version that applies to that request. Material changes affecting a shipment already booked will be sent to you directly rather than merely posted here.

21. Severability and entire agreement

If any provision of these terms is held unenforceable, the remainder stays in force. These terms, together with our privacy policy and any shipping agreement we send you, are the entire agreement between us regarding this website and the arrangement of your shipment.

22. Contact

Questions about these terms: info@unionhaulllc.com, (442) 259-3353, or write to Union Haul LLC, 866 S Harbor Blvd, Anaheim, CA 92805.